If your client's bank application is rejected, the requested bank product will not be processed. Understanding the reason for the rejection will help you determine what information needs to be corrected before the application can be resubmitted.
To correct and submit a rejected bank application, please see the article How to Edit a Bank Application?.
To understand the reason for your client's rejection, we recommend contacting your bank. You can find the contact information for your bank provider below
Santa Barbara Tax Products Group (SBTPG):
800.779.7228
SBTPG
EPS:
888.782.0850
EPS Financial
Refund Advantage:
800.967.4934
Refund Avantage
Refundo:
908.445.5544
Refundo